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SUPPORT POLICY
Two levels of support are available based on the urgency of the support issue.
Premium Support
Premium support is designed for customers needing an instant
answer to a question and need to speak to a live representative. Premium support
is available during normal business hours and limited availability on weekends
upon request. The Premium Support phone number is the Cattlesoft sales line;
toll free 877-99-LONGHORN (877-995-6644).
A total of 3 premium incidents are included with your
Cattlesoft, Inc. purchase with additional incidents available for purchase at $35 per
incident.
Free
Support
Free support is designed for customers not needing an
instant/live answer to a question. Options include using the self-help
resources such as the manual and website as well as E-mail. There is no
limit on the number of free support incidents.
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FREE SUPPORT OPTIONS |
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Resource |
How to Access the Resource |
Response time |
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Help
Manual |
Click
Help menu button in LonghornMax. |
Available 24/7 |
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Website |
http://www.LonghornMax.com |
Available 24/7 |
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E-mail |
http://www.longhornmax.com/contact.aspx |
½
business day* |
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Fax |
877-99-LONGHORN (877-995-6644) (system auto detects faxes) |
1
business day* |
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Mail |
PO Box 2647,
College Station
TX
77841 |
1
business day upon receipt |
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* These are estimated
response times and will vary depending on work load and time of year. |
To ensure the highest level of technical support, please ensure you have read the Support Info & Tips.
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